Return & Refund Policy

Thank you for shopping with Asalvision. We want you to feel confident when purchasing from us. This Return & Refund Policy explains the requirements and procedures for requesting a return, receiving a refund, and handling order cancellations.

By placing an order with Asalvision, you acknowledge and agree to the terms described below.

1. Eligibility for Returns

You may request a standard return within 30 calendar days after you receive the product.

For orders containing multiple products or products delivered in separate shipments, the 30-calendar-day return period generally begins on the date the applicable product is delivered.

To qualify for a standard return, the returned product must:

• Be unused and unworn;

• Not have been washed, altered, or otherwise modified;

• Be free from stains, odors, damage, or other signs of use;

• Include original tags, labels, accessories, and other included components, where applicable; and

• Be returned in its original packaging when reasonably available.

Products that do not meet these conditions may be rejected for a refund or may qualify only for a partial refund, depending on the condition of the returned product.

Nothing in this policy limits any non-waivable consumer rights that may apply under applicable law.

2. Non-Returnable Items

The following items are generally not eligible for standard returns:

• Final-sale items;

• Personalized, customized, or specially modified products;

• Gift cards; and

• Other products identified as non-returnable at the time of purchase.

If applicable law requires a return or refund for an otherwise non-returnable product, the applicable legal requirements will apply.

3. How to Initiate a Return

Before sending any product back, you must contact Asalvision at info@asalvisionl.shop to request a return.

Please provide:

• Your order number;

• The product(s) you wish to return;

• The reason for the return; and

• Photos or other supporting information when requested.

Our customer service team will review your request and provide return instructions if the return is approved.

Do not send a return package to an address obtained from a third party, a previous shipment, or any address not specifically provided by Asalvision for your approved return.

Return packages sent without prior authorization may not be accepted or processed.

We generally respond to return requests within 24–48 business hours.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at info@asalvisionl.shop as soon as reasonably possible and, where possible, within 7 calendar days after delivery.

Please provide your order number and clear photos or videos showing the issue.

If the issue is confirmed to be attributable to Asalvision, we may provide an appropriate remedy, which may include a replacement, reshipment, refund, or other resolution depending on the circumstances.

Customers should not return damaged, defective, or incorrect products before receiving instructions from Asalvision.

5. Return Shipping and Transportation Responsibility

Asalvision provides free standard shipping on eligible orders. Because no standard shipping charge is collected at checkout, there is no original standard shipping fee to be refunded for an approved return.

For standard returns requested for reasons such as a change of mind, ordering the wrong size, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping cost.

Customers are responsible for selecting an appropriate shipping service and for retaining the return shipping receipt and tracking information.

The customer is responsible for the return package while it is in transit to Asalvision. If a return package is lost or damaged during return shipment, Asalvision may require valid tracking or other shipping evidence before determining whether a refund can be issued.

For products confirmed to be damaged, defective, or incorrectly shipped by Asalvision, return shipping arrangements will be handled according to the instructions provided by Asalvision.

6. Inspection Process After Receiving Returned Goods

After a returned product is received, Asalvision will inspect the product to determine whether it satisfies the applicable return requirements.

The inspection may consider:

• Whether the product was used, worn, washed, altered, or damaged;

• Whether tags, labels, accessories, and included components are present;

• Whether the product shows stains, odors, or other signs of use; and

• Whether the returned product corresponds to the approved return request.

If the returned product meets the applicable requirements, the refund will be processed according to Section 7.

If the product does not fully meet the return requirements, Asalvision may:

• Reject the refund and return the product to the customer; or

• Issue a partial refund based on the condition, missing components, damage, or other applicable circumstances.

Any partial refund amount will be determined based on the condition of the returned product and the applicable circumstances.

7. Refund Amount and Refund Timing

For an approved full return, the refund will be based on the actual amount paid for the eligible returned merchandise.

If a discount, promotional code, automatic discount, bundle discount, or other promotion was applied to the order, the refund will be calculated based on the actual amount paid for the returned product rather than its original pre-discount price.

For partial returns, the refund may be recalculated based on the applicable promotion, discount, minimum purchase requirement, bundle pricing, or other conditions associated with the original order.

Asalvision provides free standard shipping on eligible orders, so no original standard shipping charge will be deducted from or added to an approved refund.

Approved refunds will be issued to the original payment method.

Once a refund has been approved and processed by Asalvision, the refund amount will be credited to the original payment method within 7 business days.

The actual time for the funds to become visible in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

8. Order Cancellation Before Shipment

You may request cancellation of an order before the order has been shipped.

To request a cancellation, contact Asalvision at info@asalvisionl.shop as soon as possible and provide your order number.

If the cancellation is successfully processed before shipment, the applicable refund will be issued to the original payment method.

Once an order has been shipped, it can no longer be treated as a pre-shipment cancellation. In that situation, the customer must follow the applicable return procedure described in this policy.

If an order has already been cancelled and refunded, the same amount may not be claimed again through a separate refund or return request.

Once a refund has been approved and processed by Asalvision, the refund amount will be credited to the original payment method within 7 business days.

9. Exchanges

Asalvision does not provide direct product exchanges.

If you need a different size, color, style, or product, you may request a return for the eligible original product in accordance with this policy and place a new order for the desired product.

The new order will be subject to the price, inventory availability, promotions, and other terms applicable at the time the new order is placed.

A promotion or discount applied to the original order does not automatically transfer to a replacement order unless Asalvision expressly confirms otherwise.

10. Multiple-Item Orders and Partial Returns

If your order contains multiple products, you may request a return for one or more eligible products separately, subject to the requirements of this policy.

For products delivered separately, the applicable 30-calendar-day return period generally begins when the relevant product is received.

For a partial return, the refund will be based on the actual amount paid for the returned product after considering any applicable discounts or promotions.

If returning one or more products causes the original order to no longer qualify for a promotional discount, bundle price, minimum-spend offer, or other promotion, Asalvision may recalculate the applicable discount before determining the final refund amount.

The remaining products in the order will not be affected by an approved partial return, except where the applicable promotion or pricing terms require recalculation.

11. Return Authorization and Unapproved Returns

A return must be approved by Asalvision before the customer sends the product back.

Customers should not ship products to Asalvision without receiving return instructions.

If a product is returned without authorization, Asalvision may be unable to identify, process, or refund the package.

If an unauthorized return can be identified and processed, Asalvision may contact the customer for additional information or provide further instructions. Any additional shipping costs associated with an unauthorized return may be the customer's responsibility.

12. Policy Updates

Asalvision may update or modify this Return & Refund Policy from time to time.

Any updated version will be posted on this website with the applicable effective or updated date.

The version of the policy in effect at the time of the applicable purchase will generally govern that transaction, subject to any mandatory rights or requirements under applicable law.

13. Contact Information

If you have questions about a return, refund, cancellation, or other issue covered by this policy, please contact us:

Email: info@asalvisionl.shop

Store: Asalvision

We recommend contacting us before sending any product back so that we can provide the correct return instructions and help avoid delays in processing your request.